1. Can I customise a gift?
- NEW for 2023 we now offer our clients the ability to select the inclusions for their gifts in the Build Your Own gifts collections. Choose from the most popular items, add them to your cart. Add 5 or more items from these collections and get an automatic 10% off each item. Spend $100.01 or more and get free Canada-wide shipping.
- All gifts on the website that are not in the Build Your Own gift collections are off-the-shelf, or carefully curated by us. Contents will be as described unless substitutions have to be made. Student and Senior gifts follow a seasonal theme and will also be dependent on the school year for students. For a bespoke gift, contact us at email@example.com
2. What if the recipient has allergies?
- When you register with us, there are a series of questions which tell us whether there are dietary restrictions or allergies, and we will ensure to not include those types of products.
3. What if I have more than one recipient?
- Your account can hold the information for more than one recipient but if you are at all concerned, simply email us at firstname.lastname@example.org with your order number and we can note the files accordingly.
4. What if an item arrives damaged?
- We try to ensure that all our products are of the highest quality but sometimes things happen. Simply contact us at email@example.com with the details and we will gladly make it right.
5. How can I deliver a series of gifts to one recipient?
- In both the Student and the Senior care packages there are multiple delivery options available, and some of them (student) have specific delivery times due to seasonality and the school year. Where you can order multiple deliveries for seniors, once the order is made we will contact you to agree your preferred delivery dates.
6. What if I cannot pay by credit card?
- All payments need to be received before the gift is shipped. We also accept e-transfers, so please contact firstname.lastname@example.org if this is your preferred payment option.
7. How can I order large quantities?
- We will happily accommodate large orders. Simply contact email@example.com and we will be in touch.